"Cisco ASA Firewall: $3000; Content Management module for ASA: $2000; Productivity gain by preventing company personnel from wasting hours on www.fantasyfootball.com: Priceless."News Room
01-24-2010
ZyEdge LLC Recognized by Cisco for Excellence in Customer Satisfaction in USA
(Reston, VA) - January 24th, 2009 - ZyEdge announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ZyEdge for delivering outstanding customer service to customers in the USA.
"ZyEdge is honored to receive this recognition because satisfied customers are critical to our continued success," said Ben Gerenstein, President/CEO of ZyEdge. "The benefits of our managed IT services are technology expertise, exceptional value and unwavering focus on customer service. The attention we provide for small-to-medium businesses has served us well as we continue to expand our client base. Our commitment and dedication to customers is especially important as we serve the critical IT needs of growing businesses."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate ZyEdge for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.
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About ZyEdge
ZyEdge LLC, one of the top managed network service providers on the east coast, provides high-quality network services at an affordable price. Our offerings are specifically designed to meet the needs of small and mid-sized companies and organizations. These services are extensive and include Managed Content Security with Anti-Virus/Anti-Spam, Managed Content Filtering, Select Network Support, Unified Communications, Managed Intrusion Prevention, Security Audit & Vulnerability Assessment, Managed Firewall/VPN, Core Network Support, Scalable Network Support, Secure Managed Colocation, Help Desk, Staff Augmentation and Network Integration.
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