ZyEdgeManaged Network ServicesFantastic 50 Award
DC Managed Network and Security Services

ENTERPRISE-CLASS IT SERVICES FOR BUSINESS-CRITICAL OPERATIONS

  • Reduce IT Costs by Outsourcing to ZyEdge and Gain Reliable, Knowledge and Professional IT Experts
  • Comprehensive, Fully Managed IT Services Providing 24x7 Tech Support
  • Completely Flexible Solution to Precisely Match Your Organization's Needs


ZyEdge Select Network Support

The most complete and comprehensive IT support for small to mid-sized organizations.
  • Fixed IT costs free capital to be diverted to growing the business.
  • Cost-effective Remote Tech Support and with 2-hour on-site response time.
  • Tremendous value compared to in-house IT staff augmented by consultants.

Managed IT Support, Help Desk, Proactive Network Monitoring and Response
  • Unlimited 24 x 7 help desk support ensures your users receive prompt assistance
  • Extensive On-Site Support based upon your specific needs and requirements
  • 24 x 7 proactive monitoring that provides freedom from IT worries and concerns
  • Emergency Support with a guaranteed 2-hour response time
  • Remote Data Backup to two geographically diverse data centers



FLEXIBLE, WORLD-CLASS IT SERVICE LEVELS AND OPTIONS


ZyEdge utilizes a state-of-the-art methodology for IT service management.

  • Never again lose hours or even days due to IT outages, application downtime or security breaches.
  • 90% of IT support calls and IT help desk issues can be resolved immediately.
  • The key is to gain remote access to a user's PC and quickly resolve the issue.
  • All service levels (Ultimate, Signature, Base, Base-Lite) include scheduled, on-site support.

Managed IT Services and Support via flexible IT service levels and options

SIMPLIFYING IT | Removing the burden of IT for your business.

  • Best-in-class IT support can resolve even the toughest issues.
  • We will first perform a network audit to ensure the environment is stable and manageable.
  • We will inventory all servers and workstations on the network.
  • If necessary, reinstall and/or reconfigure key operating system and applications software.
  • Once the environment is stable, all users will have a toll-free phone number to use for support.
  • Our service also includes regularly scheduled on-site visits by a qualified technician.

 

ADDITIONAL VALUE-ADDED SERVICES AND ONGOING SUPPORT

  • Emergency IT Support Incidents available through 24x7 tech support.
  • Remote Data Backup Service included with Signature and Ultimate service levels.
  • Integrated local and off-site data backup and disaster recovery solution.
  • ZyEdge will also meticulously maintain your servers as part of our service:
    • Active inventory management for all software and hardware components plus network servers
    • Industry best practice patch management system for patch updates and maintenance
    • Quarterly Business Reviews to ensure the highest level of service
  • Carrier Management with ISPs to quickly resolve service issues interrupting your business
  • Extensive Security-Related Services, including firewall monitoring, configuration and support
 

We look forward to the opportunity to serve you. Speak to a knowledgeable ZyEdge IT representative now at 703.860.1111.