Overview Managed Network Services
Managed Security Services
Network Integration
"Our network and servers may be relatively small, but they're big to us, and more critical to how we practice with every passing day. ZyEdge is a great business partner who is responsive and available, even on the weekends and evenings."

Director of Operations
Leading Specialty Surgical Center in Washington, DC metro area

ENTERPRISE-CLASS IT SERVICES FOR BUSINESS-CRITICAL OPERATIONS

• Reduce IT Costs by Outsourcing to ZyEdge and Gain Reliable, Knowledge and Professional IT Experts
  
• Comprehensive, Fully Managed IT Services Providing 24x7 Tech Support
• Completely Flexible Solution to Precisely Match Your Organization's Needs

ZyEdge Select Network Support

The most complete and comprehensive IT support for small to mid-sized organizations.

• Fixed IT costs free capital to be diverted to growing the business.
• Cost-effective Remote Tech Support and with 2-hour on-site response time.
• Tremendous value compared to in-house IT staff augmented by consultants.

Unlimited 24 x 7 help desk support ensures your users receive prompt assistance Extensive On-Site Support based upon your specific needs and requirements 24 x 7 proactive monitoring that provides freedom from IT worries and concerns Emergency Support with a guaranteed 2-hour response time Remote Data Backup to two geographically diverse data centers

FLEXIBLE, WORLD-CLASS IT SERVICE LEVELS AND OPTIONS

ZyEdge utilizes a state-of-the-art methodology for IT service management.

• Never again lose hours or even days due to IT outages, application downtime or security breaches.
• 90% of IT support calls and IT help desk issues can be resolved immediately.
• The key is to gain remote access to a user's PC and quickly resolve the issue.
  
• All service levels (Ultimate, Signature, Base, Base-Lite) include scheduled, on-site support.

SIMPLIFYING IT | Removing the burden of IT for your business.

• Best-in-class IT support can resolve even the toughest issues.
• We will first perform a network audit to ensure the environment is stable and manageable.
• We will inventory all servers and workstations on the network.
  
• If necessary, reinstall and/or reconfigure key operating system and applications software.
• Once the environment is stable, all users will have a toll-free phone number to use for support.
• Our service also includes regularly scheduled on-site visits by a qualified technician.

ADDITIONAL VALUE-ADDED SERVICES AND ONGOING SUPPORT

• Emergency IT Support Incidents available through 24x7 tech support.
• Remote Data Backup Service included with Signature and Ultimate service levels.
  
• Integrated local and off-site data backup and disaster recovery solution.
• ZyEdge will also meticulously maintain your servers as part of our service:
  
  • Active inventory management for all software and hardware components plus network servers
  • Industry best practice patch management system for patch updates and maintenance
  • Quarterly Business Reviews to ensure the highest level of service
• Carrier Management with ISPs to quickly resolve service issues interrupting your business
• Extensive Security-Related Services, including firewall monitoring, configuration and support