ENTERPRISE-CLASS IT SERVICES FOR BUSINESS-CRITICAL OPERATIONS
- Reduce IT Costs by Outsourcing to ZyEdge and Gain Reliable, Knowledge and Professional IT Experts
- Comprehensive, Fully Managed IT Services Providing 24x7 Tech Support
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Completely Flexible Solution to Precisely Match Your Organization's Needs
ZyEdge Select IT Support
The most complete and comprehensive IT support for small to mid-sized organizations.- Fixed IT costs free capital to be diverted to growing the business.
- Cost-effective Remote Tech Support provided on a 24x7 basis.
- Tremendous value compared to in-house IT staff augmented by consultants.
FLEXIBLE, WORLD-CLASS IT SERVICE LEVELS AND OPTIONS
ZyEdge utilizes a state-of-the-art methodology for IT service management.
- Never again lose hours or even days due to IT outages, application downtime or security breaches .
- 90% of IT support calls and IT help desk issues can be resolved immediately.
- The key is to gain remote access to a user's PC and quickly resolve the issue.
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Virtualization is leveraged to allow very flexible snapshot backups with nearly instant server recovery

SIMPLIFYING IT | Removing the burden of IT for your business.
- Best-in-class IT support can resolve even the toughest issues.
- We will first perform a network audit to ensure the environment is stable and manageable.
- We will inventory all servers and workstations on the network.
- We will leverage the cloud to provide flexible and continuous backups with nearly instant server recovery
- Once the environment is stable, all users will have a toll-free phone number and service portal to use for support.
- Our service also includes anti-virus/anti-spam with full workstation and server patch management.
ADDITIONAL VALUE-ADDED SERVICES AND ONGOING SUPPORT
- Emergency IT Support provided on a 24x7 basis.
- Cloud Backup Service included at no additional charge.
- Integrated local and off-site data backup with InstaServer Cloud Recovery solution.
- ZyEdge will also meticulously maintain your servers as part of our service:
- Active inventory management for all software and hardware components plus network servers
- Industry best practice patch management system for patch updates and maintenance
- Quarterly Business Reviews to ensure the highest level of service
- Carrier Management with ISPs to quickly resolve service issues interrupting your business
- Extensive Security-Related Services, including firewall monitoring, configuration and support
We look forward to the opportunity to serve you. Speak to a knowledgeable ZyEdge IT representative now at 703.860.1111.









