Overview Cloud Computing Managed Network Services
Managed Security Services
Network Infrastructure
"They were quick, they were professional and they provided the solution we were looking for."

Senior Director of Information Services
Leading Healthcare Provider in Alexandria, Va

ENTERPRISE-CLASS IT SERVICES FOR BUSINESS-CRITICAL OPERATIONS

• Reduce IT Costs by Outsourcing to ZyEdge and Gain Reliable, Knowledge and Professional IT Experts
  
• Comprehensive, Fully Managed IT Services Providing 24x7 Tech Support
• Completely Flexible Solution to Precisely Match Your Organization's Needs

ZyEdge Select IT Support

The most complete and comprehensive IT support for small to mid-sized organizations.

• Fixed IT costs free capital to be diverted to growing the business.
• Cost-effective Remote Tech Support provided on a 24x7 basis.
• Tremendous value compared to in-house IT staff augmented by consultants.

Unlimited 24 x 7 help desk support ensures your users receive prompt assistance Unlimited On-Site Support based upon your specific needs and requirements 24 x 7 proactive monitoring that provides freedom from IT worries and concerns InstaServer Cloud Recovery provides nearly instant recovery from a server failure Cloud Backup to two geographically diverse data centers

FLEXIBLE, WORLD-CLASS IT SERVICE LEVELS AND OPTIONS

ZyEdge utilizes a state-of-the-art methodology for IT service management.

• Never again lose hours or even days due to IT outages, application downtime or security breaches .
• 90% of IT support calls and IT help desk issues can be resolved immediately.
• The key is to gain remote access to a user's PC and quickly resolve the issue.
  
• Virtualization is leveraged to allow very flexible snapshot backups with nearly instant server recovery

• Best-in-class IT support can resolve even the toughest issues.
• We will first perform a network audit to ensure the environment is stable and manageable.
• We will inventory all servers and workstations on the network.
  
• We will leverage the cloud to provide flexible and continuous backups with nearly instant server recovery
• Once the environment is stable, all users will have a toll-free phone number and service portal to use for support.
• Our service also includes anti-virus/anti-spam with full workstation and server patch management.

ADDITIONAL VALUE-ADDED SERVICES AND ONGOING SUPPORT

• Emergency IT Support provided on a 24x7 basis.
• Cloud Backup Service included at no additional charge.
  
• Integrated local and off-site data backup with InstaServer Cloud Recovery solution.
• ZyEdge will also meticulously maintain your servers as part of our service:
  
  • Active inventory management for all software and hardware components plus network servers
  • Industry best practice patch management system for patch updates and maintenance
  • Quarterly Business Reviews to ensure the highest level of service
• Carrier Management with ISPs to quickly resolve service issues interrupting your business
• Extensive Security-Related Services, including firewall monitoring, configuration and support