(Reston, VA) – September 7th, 2010 – ZyEdge LLC announced that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ZyEdge for delivering outstanding customer service in the US.
“ZyEdge is extremely pleased to be recognized by Cisco for their highest customer satisfaction distinction award and even more pleased to be delivering outstanding service to our clients,” said Ben Gerenstein, President and CEO of ZyEdge LLC. “Achieving Cisco Customer Satisfaction Excellence Gold Star reflects the positive feedback from our existing customers and bolsters the credibility of ZyEdge exceptional customer service when delivering and managing Cisco networked solutions and unified communications technologies.”
The Cisco customer service award measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities – critical factors in choosing a trusted partner
About ZyEdge LLC
ZyEdge LLC, one of the top managed network service providers on the east coast, provides high-quality network services at an affordable price. Our offerings are specifically designed to meet the needs of small and mid-sized companies and organizations. These services are extensive and include Managed Content Security with Anti-Virus/Anti-Spam, Managed Content Filtering, Select Network Support, Unified Communications, Managed Intrusion Prevention, Security Audit & Vulnerability Assessment, Managed Firewall/VPN, Core Network Support, Scalable Network Support, Secure Managed Colocation, Help Desk, Staff Augmentation and Network Integration.
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